Returns & Exchanges
At ORICO Official Shop, we stand by the quality of our storage solutions and electronic accessories with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your tech needs are met.
Initiate a Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.
Ship the Item
Affix the provided shipping label or send the package to our designated return center, ensuring you keep the tracking information for your records.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or dispatch your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing